How long is the Interpersonal Communication Skills course?

The course runs approximately 27 hours across 8 modules and 16 lessons, completed online at your own pace.

How much does Interpersonal Communication Skills cost?

The training fee is KES 15,000, with M-Pesa, card and Paystack payment options and lifetime access.

Is Interpersonal Communication Skills certified?

Yes. On passing the final assessment you receive a GLI-branded certificate with QR verification. CCS is NITA-accredited.

Interpersonal Communication Skills | CCS Online Learning

Name: Interpersonal Communication Skills
Price: 15000 KES

This comprehensive professional course equips professionals with the skills, tools and confidence to excel in interpersonal communication skills. Grounded in global best practice and tailored to the African context.

What You Will Learn

✓Establish the core principles and frameworks of interpersonal communication skills
✓Develop practical tools to real workplace challenges
✓Apply and improve current practices in their organisation
✓Manage and implement effective approaches with measurable outcomes
✓Optimise communication & public relations practice with organisational strategy
✓Lead risk, compliance and governance considerations

Modules

Lessons

27 hours

Duration

🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

8 modules · 16 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

Module 1: Foundations and Key Concepts

2 lessons · 92 min · 4 hours

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Understanding the Fundamentals

40 min

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Key Concepts and Terminology

52 min

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📝 Study Notes

KEY TAKEAWAYS — Foundations and Key Concepts • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Foundations and Key Concepts". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 2: Strategic Context and Environment

2 lessons · 102 min · 4 hours

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Reading the Operating Environment

51 min

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Aligning with Organisational Strategy

51 min

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📝 Study Notes

KEY TAKEAWAYS — Strategic Context and Environment • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Strategic Context and Environment". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 3: Core Frameworks and Tools

2 lessons · 89 min · 3 hours

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Essential Frameworks and Models

48 min

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Practical Tools and Techniques

41 min

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📝 Study Notes

KEY TAKEAWAYS — Core Frameworks and Tools • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Core Frameworks and Tools". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 4: Planning and Design

2 lessons · 106 min · 3 hours

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Planning for Success

44 min

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Designing the Approach

62 min

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📝 Study Notes

KEY TAKEAWAYS — Planning and Design • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Planning and Design". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 5: Implementation and Execution

2 lessons · 123 min · 3 hours

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Executing Effectively

59 min

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Managing Delivery and Stakeholders

64 min

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📝 Study Notes

KEY TAKEAWAYS — Implementation and Execution • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Implementation and Execution". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 6: Measurement and Performance

2 lessons · 88 min · 3 hours

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Metrics, KPIs and Dashboards

42 min

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Continuous Improvement

46 min

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📝 Study Notes

KEY TAKEAWAYS — Measurement and Performance • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Measurement and Performance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 7: Risk, Governance and Compliance

2 lessons · 103 min · 4 hours

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Managing Risk and Compliance

61 min

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Governance and Accountability

42 min

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📝 Study Notes

KEY TAKEAWAYS — Risk, Governance and Compliance • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Risk, Governance and Compliance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 8: Leadership, Culture and Sustainability

2 lessons · 82 min · 3 hours

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Leading People and Culture

41 min

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Sustaining Results Long-Term

41 min

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📝 Study Notes

KEY TAKEAWAYS — Leadership, Culture and Sustainability • Interpersonal Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Leadership, Culture and Sustainability". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Who Should Attend

▸Managers and supervisors responsible for communication & public relations
▸Professionals seeking to advance their careers in communication & public relations
▸Team leaders and officers in the public and private sectors
▸Anyone transitioning into a communication & public relations role
▸Consultants, advisors and practitioners in the field

No prior qualification is required. This course is delivered 100% online and is suitable for professionals across Kenya and the wider African region.

Learning Outcomes

By the end of this course, participants will be able to:

✓Establish the core principles and frameworks of interpersonal communication skills
✓Develop practical tools to real workplace challenges
✓Apply and improve current practices in their organisation
✓Manage and implement effective approaches with measurable outcomes
✓Optimise communication & public relations practice with organisational strategy
✓Lead risk, compliance and governance considerations

Quick Details

Duration27 hours

Modules8 modules

Lessons16 lessons

LevelProfessional

PriceKES 15,000

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Interpersonal Communication Skills

What You Will Learn

Course Curriculum

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