How long is the Business Communication Skills course?

The course runs approximately 26 hours across 8 modules and 16 lessons, completed online at your own pace.

How much does Business Communication Skills cost?

The training fee is KES 20,000, with M-Pesa, card and Paystack payment options and lifetime access.

Is Business Communication Skills certified?

Yes. On passing the final assessment you receive a GLI-branded certificate with QR verification. CCS is NITA-accredited.

Business Communication Skills | CCS Online Learning

Name: Business Communication Skills
Price: 20000 KES

Build practical, job-ready capability in business communication skills for Kenya's dynamic business environment. This professional course combines proven international frameworks with African case studies and real workplace application.

What You Will Learn

✓Analyse the core principles and frameworks of business communication skills
✓Implement practical tools to real workplace challenges
✓Align and improve current practices in their organisation
✓Analyse and implement effective approaches with measurable outcomes
✓Apply communication & public relations practice with organisational strategy
✓Analyse risk, compliance and governance considerations

Modules

Lessons

26 hours

Duration

🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

8 modules · 16 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

Module 1: Foundations and Key Concepts

2 lessons · 102 min · 4 hours

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Understanding the Fundamentals

52 min

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Key Concepts and Terminology

50 min

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📝 Study Notes

KEY TAKEAWAYS — Foundations and Key Concepts • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Foundations and Key Concepts". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 2: Strategic Context and Environment

2 lessons · 119 min · 3 hours

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Reading the Operating Environment

60 min

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Aligning with Organisational Strategy

59 min

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📝 Study Notes

KEY TAKEAWAYS — Strategic Context and Environment • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Strategic Context and Environment". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 3: Core Frameworks and Tools

2 lessons · 96 min · 3 hours

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Essential Frameworks and Models

54 min

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Practical Tools and Techniques

42 min

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📝 Study Notes

KEY TAKEAWAYS — Core Frameworks and Tools • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Core Frameworks and Tools". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 4: Planning and Design

2 lessons · 114 min · 3 hours

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Planning for Success

58 min

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Designing the Approach

56 min

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📝 Study Notes

KEY TAKEAWAYS — Planning and Design • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Planning and Design". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 5: Implementation and Execution

2 lessons · 122 min · 3 hours

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Executing Effectively

61 min

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Managing Delivery and Stakeholders

61 min

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📝 Study Notes

KEY TAKEAWAYS — Implementation and Execution • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Implementation and Execution". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 6: Measurement and Performance

2 lessons · 118 min · 4 hours

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Metrics, KPIs and Dashboards

55 min

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Continuous Improvement

63 min

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📝 Study Notes

KEY TAKEAWAYS — Measurement and Performance • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Measurement and Performance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 7: Risk, Governance and Compliance

2 lessons · 110 min · 3 hours

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Managing Risk and Compliance

60 min

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Governance and Accountability

50 min

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📝 Study Notes

KEY TAKEAWAYS — Risk, Governance and Compliance • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Risk, Governance and Compliance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 8: Leadership, Culture and Sustainability

2 lessons · 95 min · 3 hours

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Leading People and Culture

44 min

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Sustaining Results Long-Term

51 min

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📝 Study Notes

KEY TAKEAWAYS — Leadership, Culture and Sustainability • Business Communication Skills requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Leadership, Culture and Sustainability". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Who Should Attend

▸Managers and supervisors responsible for communication & public relations
▸Professionals seeking to advance their careers in communication & public relations
▸Team leaders and officers in the public and private sectors
▸Anyone transitioning into a communication & public relations role
▸Consultants, advisors and practitioners in the field

No prior qualification is required. This course is delivered 100% online and is suitable for professionals across Kenya and the wider African region.

Learning Outcomes

By the end of this course, participants will be able to:

✓Analyse the core principles and frameworks of business communication skills
✓Implement practical tools to real workplace challenges
✓Align and improve current practices in their organisation
✓Analyse and implement effective approaches with measurable outcomes
✓Apply communication & public relations practice with organisational strategy
✓Analyse risk, compliance and governance considerations

Quick Details

Duration26 hours

Modules8 modules

Lessons16 lessons

LevelIntermediate

PriceKES 20,000

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Business Communication Skills

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Course Curriculum

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