Refund Policy

1. Our 30-Day Money-Back Guarantee

Centre of Corporate Studies offers a 30-day money-back guarantee on all individual course purchases. We are confident in the quality of our content — but if a course does not meet your expectations, we will refund you in full, no questions asked, provided the eligibility conditions in Section 2 are met.

Our goal is your learning success. If you have a concern about a course before triggering the refund process, we encourage you to first contact our support team at info@corporate.co.ke or WhatsApp +254 722 223 084 — we may be able to resolve your issue or connect you with a more suitable course.

2. Refund Eligibility Conditions

A refund will be granted if all of the following conditions are met:

• 30-day window: Your refund request is submitted within 30 calendar days of the original purchase date
• Course completion below 20%: You have completed less than 20% of the course content (i.e. fewer than 20% of lessons marked complete)
• No certificate issued: You have not passed the final examination and been issued a certificate for the course
• First-time purchase: This is your first purchase of the specific course (repeat purchases of the same course are not eligible for refund)
• Account in good standing: Your account has not been flagged for any policy violation, academic dishonesty or payment dispute

3. When Refunds Are NOT Available

Refunds will not be issued in the following circumstances:

3.1 Beyond the Eligibility Window

• More than 30 days have passed since the purchase date
• You have completed 20% or more of the course
• A certificate has been issued for the course

3.2 Specific Course Types

• Certification programmes (see Section 4 for separate certification refund policy)
• Courses purchased at a promotional discount of 50% or more — heavily discounted courses are non-refundable. This will be clearly stated at the time of purchase
• Bundle purchases where any course in the bundle has been completed to 20% or more

3.3 Policy Violations

• Accounts terminated for Terms of Use violations, including academic dishonesty or credential sharing, are not eligible for refunds
• Refunds will not be processed where we have reasonable evidence of fraudulent refund requests

3.4 Technical Issues

Technical issues with the platform are not grounds for refund — we will resolve technical issues promptly. If a technical issue persists and significantly prevents you from accessing a course you purchased, we will extend your access period or provide an alternative resolution.

4. Certification Programme Refunds

Our certification programmes (e.g. CBS, CHRP, ELC, CPS, AMEP) are comprehensive professional qualifications and have a modified refund policy:

• Within 7 days of purchase, 0% completion: Full refund available
• 7–30 days, below 10% completion: Full refund available
• 30+ days or above 10% completion: No refund (you retain full access to complete the programme)

Certification programmes are priced at a premium because they involve substantial content, expert facilitation and GLI's most rigorous assessment standards. We encourage you to review the certification programme content thoroughly before purchasing using the free preview modules available on each certification page.

5. Corporate Account Refunds

For organisations using CCS's corporate portal, the following refund terms apply:

• Unused enrolments: Enrolment credits that have not been assigned to any learner may be refunded or credited, subject to the corporate agreement terms
• Assigned but not started: Enrolments assigned to a learner but not yet accessed may be eligible for refund or credit within 30 days
• Started enrolments: Once a learner has accessed course content, standard individual refund eligibility conditions apply to that enrolment
• Invoice disputes: Corporate invoice disputes must be raised within 14 days of invoice date. Contact info@corporate.co.ke with subject "Corporate Invoice Dispute"

6. How to Request a Refund

Follow these steps to request a refund:

You can also WhatsApp your refund request to +254 722 223 084 — include the same information listed in Step 2.

7. Refund Processing Timelines

Payment Method	Refund Method	Processing Time
M-Pesa	M-Pesa reversal to same number	1–3 business days
Visa / Mastercard	Credit to original card	5–7 business days
Paystack (other methods)	Paystack refund to original method	3–7 business days
Bank Transfer	Bank transfer to original account	5–10 business days

All timelines run from the date of refund approval, not the date of request submission. We will send an email confirmation when your refund has been processed.

8. M-Pesa Refund Process

M-Pesa refunds are processed as follows:

• Refunds are sent to the same Safaricom number that made the original payment
• You will receive an M-Pesa SMS confirmation when the refund is sent
• If the original M-Pesa number is no longer accessible, please provide a valid alternative number and documentary evidence of your original payment
• Refund amounts reflect the exact amount paid — no deductions for processing fees apply to refunds within the eligibility window

9. Card Payment Refunds

For Visa/Mastercard and Paystack refunds:

• Refunds are processed to the original card or payment source used at purchase
• CCS does not charge any additional fees for refunds
• Your card provider's processing time applies in addition to our processing time — some banks take up to 10 business days to credit a refund
• If you have concerns about a card refund, contact Paystack customer support or your bank with our refund reference number (provided by email)

10. Payment Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or Safaricom. We can typically resolve issues faster and more efficiently than the formal dispute process.

If you initiate a chargeback without first contacting us:

• Your account access will be suspended pending resolution
• We will respond to the chargeback with evidence of your purchase and access records
• Resolved chargebacks may result in permanent account termination

For failed payments where money left your account but access was not granted, email us immediately at info@corporate.co.ke with your transaction reference — we will resolve this within 1 business day.

11. Contact Us

For refund requests or payment questions, contact our support team: