How long is the Modern Secretarial Practice course?

The course runs approximately 29 hours across 8 modules and 16 lessons, completed online at your own pace.

How much does Modern Secretarial Practice cost?

The training fee is KES 18,000, with M-Pesa, card and Paystack payment options and lifetime access.

Is Modern Secretarial Practice certified?

Yes. On passing the final assessment you receive a GLI-branded certificate with QR verification. CCS is NITA-accredited.

Modern Secretarial Practice | CCS Online Learning

Name: Modern Secretarial Practice
Price: 18000 KES

Build practical, job-ready capability in modern secretarial practice for Kenya's dynamic business environment. This professional course combines proven international frameworks with African case studies and real workplace application.

What You Will Learn

✓Drive the core principles and frameworks of modern secretarial practice
✓Optimise practical tools to real workplace challenges
✓Create and improve current practices in their organisation
✓Manage and implement effective approaches with measurable outcomes
✓Manage administration & secretarial practice with organisational strategy
✓Align risk, compliance and governance considerations

Modules

Lessons

29 hours

Duration

🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

8 modules · 16 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

Module 1: Foundations and Key Concepts

2 lessons · 83 min · 3 hours

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Understanding the Fundamentals

40 min

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Key Concepts and Terminology

43 min

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📝 Study Notes

KEY TAKEAWAYS — Foundations and Key Concepts • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Foundations and Key Concepts". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 2: Strategic Context and Environment

2 lessons · 101 min · 3 hours

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Reading the Operating Environment

53 min

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Aligning with Organisational Strategy

48 min

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📝 Study Notes

KEY TAKEAWAYS — Strategic Context and Environment • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Strategic Context and Environment". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 3: Core Frameworks and Tools

2 lessons · 118 min · 4 hours

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▶

Essential Frameworks and Models

57 min

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Practical Tools and Techniques

61 min

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📝 Study Notes

KEY TAKEAWAYS — Core Frameworks and Tools • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Core Frameworks and Tools". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 4: Planning and Design

2 lessons · 108 min · 4 hours

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Planning for Success

51 min

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Designing the Approach

57 min

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📝 Study Notes

KEY TAKEAWAYS — Planning and Design • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Planning and Design". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 5: Implementation and Execution

2 lessons · 88 min · 4 hours

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▶

Executing Effectively

43 min

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Managing Delivery and Stakeholders

45 min

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📝 Study Notes

KEY TAKEAWAYS — Implementation and Execution • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Implementation and Execution". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 6: Measurement and Performance

2 lessons · 105 min · 4 hours

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▶

Metrics, KPIs and Dashboards

56 min

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Continuous Improvement

49 min

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📝 Study Notes

KEY TAKEAWAYS — Measurement and Performance • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Measurement and Performance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 7: Risk, Governance and Compliance

2 lessons · 86 min · 3 hours

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▶

Managing Risk and Compliance

45 min

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▶

Governance and Accountability

41 min

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📝 Study Notes

KEY TAKEAWAYS — Risk, Governance and Compliance • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Risk, Governance and Compliance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 8: Leadership, Culture and Sustainability

2 lessons · 101 min · 4 hours

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Leading People and Culture

43 min

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Sustaining Results Long-Term

58 min

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📝 Study Notes

KEY TAKEAWAYS — Leadership, Culture and Sustainability • Modern Secretarial Practice requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Leadership, Culture and Sustainability". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Who Should Attend

▸Managers and supervisors responsible for administration & secretarial
▸Professionals seeking to advance their careers in administration & secretarial
▸Team leaders and officers in the public and private sectors
▸Anyone transitioning into a administration & secretarial role
▸Consultants, advisors and practitioners in the field

No prior qualification is required. This course is delivered 100% online and is suitable for professionals across Kenya and the wider African region.

Learning Outcomes

By the end of this course, participants will be able to:

✓Drive the core principles and frameworks of modern secretarial practice
✓Optimise practical tools to real workplace challenges
✓Create and improve current practices in their organisation
✓Manage and implement effective approaches with measurable outcomes
✓Manage administration & secretarial practice with organisational strategy
✓Align risk, compliance and governance considerations

Quick Details

Duration29 hours

Modules8 modules

Lessons16 lessons

LevelProfessional

PriceKES 18,000

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Modern Secretarial Practice

What You Will Learn

Course Curriculum

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