How long is the Interpersonal Skills at Work course?

The course runs approximately 27 hours across 8 modules and 16 lessons, completed online at your own pace.

How much does Interpersonal Skills at Work cost?

The training fee is KES 28,000, with M-Pesa, card and Paystack payment options and lifetime access.

Is Interpersonal Skills at Work certified?

Yes. On passing the final assessment you receive a GLI-branded certificate with QR verification. CCS is NITA-accredited.

Interpersonal Skills at Work | CCS Online Learning

Name: Interpersonal Skills at Work
Price: 28000 KES

Master interpersonal skills at work through a hands-on, application-focused programme designed for working professionals across Kenya and the wider region.

What You Will Learn

✓Assess the core principles and frameworks of interpersonal skills at work
✓Build practical tools to real workplace challenges
✓Manage and improve current practices in their organisation
✓Lead and implement effective approaches with measurable outcomes
✓Align personal effectiveness practice with organisational strategy
✓Assess risk, compliance and governance considerations

Modules

Lessons

27 hours

Duration

🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

8 modules · 16 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

Module 1: Foundations and Key Concepts

2 lessons · 91 min · 4 hours

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Understanding the Fundamentals

45 min

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Key Concepts and Terminology

46 min

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📝 Study Notes

KEY TAKEAWAYS — Foundations and Key Concepts • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Foundations and Key Concepts". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 2: Strategic Context and Environment

2 lessons · 122 min · 3 hours

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Reading the Operating Environment

61 min

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Aligning with Organisational Strategy

61 min

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📝 Study Notes

KEY TAKEAWAYS — Strategic Context and Environment • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Strategic Context and Environment". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 3: Core Frameworks and Tools

2 lessons · 95 min · 4 hours

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Essential Frameworks and Models

54 min

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Practical Tools and Techniques

41 min

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📝 Study Notes

KEY TAKEAWAYS — Core Frameworks and Tools • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Core Frameworks and Tools". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 4: Planning and Design

2 lessons · 107 min · 4 hours

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Planning for Success

52 min

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Designing the Approach

55 min

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📝 Study Notes

KEY TAKEAWAYS — Planning and Design • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Planning and Design". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 5: Implementation and Execution

2 lessons · 100 min · 3 hours

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Executing Effectively

56 min

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Managing Delivery and Stakeholders

44 min

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📝 Study Notes

KEY TAKEAWAYS — Implementation and Execution • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Implementation and Execution". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 6: Measurement and Performance

2 lessons · 103 min · 3 hours

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Metrics, KPIs and Dashboards

63 min

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Continuous Improvement

40 min

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📝 Study Notes

KEY TAKEAWAYS — Measurement and Performance • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Measurement and Performance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 7: Risk, Governance and Compliance

2 lessons · 123 min · 3 hours

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Managing Risk and Compliance

60 min

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Governance and Accountability

63 min

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📝 Study Notes

KEY TAKEAWAYS — Risk, Governance and Compliance • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Risk, Governance and Compliance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 8: Leadership, Culture and Sustainability

2 lessons · 85 min · 3 hours

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Leading People and Culture

40 min

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Sustaining Results Long-Term

45 min

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📝 Study Notes

KEY TAKEAWAYS — Leadership, Culture and Sustainability • Interpersonal Skills at Work requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Leadership, Culture and Sustainability". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Who Should Attend

▸Managers and supervisors responsible for personal effectiveness
▸Professionals seeking to advance their careers in personal effectiveness
▸Team leaders and officers in the public and private sectors
▸Anyone transitioning into a personal effectiveness role
▸Consultants, advisors and practitioners in the field

No prior qualification is required. This course is delivered 100% online and is suitable for professionals across Kenya and the wider African region.

Learning Outcomes

By the end of this course, participants will be able to:

✓Assess the core principles and frameworks of interpersonal skills at work
✓Build practical tools to real workplace challenges
✓Manage and improve current practices in their organisation
✓Lead and implement effective approaches with measurable outcomes
✓Align personal effectiveness practice with organisational strategy
✓Assess risk, compliance and governance considerations

Quick Details

Duration27 hours

Modules8 modules

Lessons16 lessons

LevelAdvanced

PriceKES 28,000

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Interpersonal Skills at Work

What You Will Learn

Course Curriculum

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Learning Outcomes

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