Soft Skills & Personal Development Foundation ✓ NITA Accredited

Effective Communication Skills

Communication skills Kenya. Verbal and written communication, active listening, presentations, difficult conversations. NITA accredited.

📚 3 Modules 🕫 6 Lessons ⏱ 10 hours 100% Online GLI Certificate
🎓
KES 7,500
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  • 3 expert modules
  • 6 lessons + quizzes
  • YouTube videos + study notes
  • Practical exercises per module
  • 50-question final exam (70% pass)
  • GLI PDF certificate + QR verify
  • Lifetime access — no expiry
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Build professional communication competence — from verbal and written communication to active listening and difficult conversation management.

What You Will Learn

  • Apply the Communication Pyramid
  • Use active listening techniques
  • Write professional emails and reports
  • Give persuasive presentations
  • Navigate difficult conversations
  • Communicate cross-culturally
3
Modules
6
Lessons
10 hours
Duration
🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

3 modules · 6 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

1
Module 1: Foundations of Effective Communication
2 lessons · 95 min · 5 hours
2
Module 2: Applying Effective Frameworks in Practice
2 lessons · 95 min · 5 hours
3
Module 3: Professional Excellence in Soft Skills & Personal Development
2 lessons · 95 min · 4 hours
🎓
Final Examination

50 MCQs · 70% pass mark · Unlimited retakes · Auto-graded · GLI Certificate issued immediately on passing.

Who Should Take This Course

  • Professionals at all levels
  • Recent graduates
  • Anyone wanting stronger communication skills
  • Customer-facing staff

Learning Outcomes

  • Apply the Communication Pyramid
  • Use active listening techniques
  • Write professional emails and reports
  • Give persuasive presentations
  • Navigate difficult conversations
  • Communicate cross-culturally
Quick Details
Duration10 hours
Modules3 modules
Lessons6 lessons
LevelFoundation
PriceKES 7,500

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Join thousands of professionals across Kenya and Africa advancing their careers with CCS.

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Effective Communication Skills
KES 7,500
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