Conflict resolution Kenya workplace. Thomas-Kilmann, RESOLVE framework, mediation, grievance handling. NITA accredited.
Diagnose, de-escalate and resolve workplace conflict using evidence-based frameworks. Covers Thomas-Kilmann styles, the RESOLVE model and Kenya Employment Act grievance provisions.
On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.
3 modules · 6 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of introduction to conflict resolution and workplace harmony: principles and frameworks — delivering superior outcomes compared to peers who rely on intuition alone.
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of core competencies for conflict professionals — delivering superior outcomes compared to peers who rely on intuition alone.
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of practical application: apply thomas-kilmann conflict styles — delivering superior outcomes compared to peers who rely on intuition alone.
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of advanced application: use resolve framework — delivering superior outcomes compared to peers who rely on intuition alone.
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of building a conflict resolution and workplace harmony development plan — delivering superior outcomes compared to peers who rely on intuition alone.
Kenya's leading organisations in Leadership & Management consistently demonstrate the value of career excellence in leadership & management: building your professional reputation — delivering superior outcomes compared to peers who rely on intuition alone.
50 MCQs · 70% pass mark · Unlimited retakes · Auto-graded · GLI Certificate issued immediately on passing.
Join thousands of professionals across Kenya and Africa advancing their careers with CCS.