How long is the Conflict Management for Leaders course?

The course runs approximately 27 hours across 8 modules and 16 lessons, completed online at your own pace.

How much does Conflict Management for Leaders cost?

The training fee is KES 18,000, with M-Pesa, card and Paystack payment options and lifetime access.

Is Conflict Management for Leaders certified?

Yes. On passing the final assessment you receive a GLI-branded certificate with QR verification. CCS is NITA-accredited.

Conflict Management for Leaders | CCS Online Learning

Name: Conflict Management for Leaders
Price: 18000 KES

Master conflict management for leaders through a hands-on, application-focused programme designed for working professionals across Kenya and the wider region.

What You Will Learn

✓Optimise the core principles and frameworks of conflict management for leaders
✓Implement practical tools to real workplace challenges
✓Optimise and improve current practices in their organisation
✓Build and implement effective approaches with measurable outcomes
✓Design leadership & management practice with organisational strategy
✓Implement risk, compliance and governance considerations

Modules

Lessons

27 hours

Duration

🎍 Certificate & NITA Accreditation

On passing the final exam (50 MCQs, 70% pass mark, unlimited retakes) you receive a GLI-branded PDF certificate with QR verification. CCS is NITA-accredited — eligible employers can claim NITA levy reimbursement for this course.

Course Curriculum

8 modules · 16 lessons · Interactive quizzes · Study notes · Practical exercises · Final exam

Module 1: Foundations and Key Concepts

2 lessons · 118 min · 3 hours

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Understanding the Fundamentals

61 min

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Key Concepts and Terminology

57 min

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📝 Study Notes

KEY TAKEAWAYS — Foundations and Key Concepts • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Foundations and Key Concepts". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 2: Strategic Context and Environment

2 lessons · 105 min · 4 hours

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Reading the Operating Environment

63 min

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Aligning with Organisational Strategy

42 min

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📝 Study Notes

KEY TAKEAWAYS — Strategic Context and Environment • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Strategic Context and Environment". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 3: Core Frameworks and Tools

2 lessons · 118 min · 3 hours

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▶

Essential Frameworks and Models

54 min

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Practical Tools and Techniques

64 min

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📝 Study Notes

KEY TAKEAWAYS — Core Frameworks and Tools • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Core Frameworks and Tools". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 4: Planning and Design

2 lessons · 95 min · 4 hours

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Planning for Success

50 min

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Designing the Approach

45 min

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📝 Study Notes

KEY TAKEAWAYS — Planning and Design • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Planning and Design". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 5: Implementation and Execution

2 lessons · 109 min · 3 hours

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Executing Effectively

59 min

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Managing Delivery and Stakeholders

50 min

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📝 Study Notes

KEY TAKEAWAYS — Implementation and Execution • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Implementation and Execution". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 6: Measurement and Performance

2 lessons · 96 min · 3 hours

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▶

Metrics, KPIs and Dashboards

54 min

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Continuous Improvement

42 min

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📝 Study Notes

KEY TAKEAWAYS — Measurement and Performance • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Measurement and Performance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 7: Risk, Governance and Compliance

2 lessons · 120 min · 4 hours

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▶

Managing Risk and Compliance

56 min

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Governance and Accountability

64 min

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📝 Study Notes

KEY TAKEAWAYS — Risk, Governance and Compliance • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Risk, Governance and Compliance". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Module 8: Leadership, Culture and Sustainability

2 lessons · 112 min · 3 hours

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Leading People and Culture

56 min

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Sustaining Results Long-Term

56 min

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📝 Study Notes

KEY TAKEAWAYS — Leadership, Culture and Sustainability • Conflict Management for Leaders requires both technical skill and sound judgement. • Always start from clear objectives and measurable outcomes. • Use data to drive decisions, not assumptions. • Assign clear ownership and accountability. • Embed lessons learned into systems and culture. • Account for the African operating context and local regulations.

✏️ Practical Exercise

Reflect on your own organisation. Identify one real challenge related to "Leadership, Culture and Sustainability". Using the frameworks from this module, outline (1) the objective, (2) two practical actions you would take this month, and (3) how you would measure success. Be specific and realistic for your context.

Who Should Attend

▸Managers and supervisors responsible for leadership & management
▸Professionals seeking to advance their careers in leadership & management
▸Team leaders and officers in the public and private sectors
▸Anyone transitioning into a leadership & management role
▸Consultants, advisors and practitioners in the field

No prior qualification is required. This course is delivered 100% online and is suitable for professionals across Kenya and the wider African region.

Learning Outcomes

By the end of this course, participants will be able to:

✓Optimise the core principles and frameworks of conflict management for leaders
✓Implement practical tools to real workplace challenges
✓Optimise and improve current practices in their organisation
✓Build and implement effective approaches with measurable outcomes
✓Design leadership & management practice with organisational strategy
✓Implement risk, compliance and governance considerations

Quick Details

Duration27 hours

Modules8 modules

Lessons16 lessons

LevelProfessional

PriceKES 18,000

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Conflict Management for Leaders

What You Will Learn

Course Curriculum

Who Should Attend

Learning Outcomes

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